Empowering businesses with
smarter CRM.
Claritas™ is a registered trademark of Netster — a Malaysian technology company dedicated to building enterprise-grade customer relationship management solutions for the APAC market.
What is Claritas™ CRM?
Claritas™ CRM is an integrated and customer-centric solution that manages, tracks, and stores information related to existing customers and new prospects. It helps organisations enhance customer experience and drive measurable growth by integrating technology, data, process and people to orchestrate marketing, sales, and service engagements across every touchpoint.
What Claritas™ CRM can do.
Single View of Customer
Build a complete 360-degree view of your customer in a single integrated platform.
Further ReadingImpactful Marketing
Automate and simplify essential marketing tasks to build effective campaigns and deliver the right message at the right time.
Further ReadingSales Opportunities
Streamline your omni-channel sales process, build a sales pipeline, and analyze sales data to increase conversion.
Further ReadingService Excellence
Provide an effortless omnichannel customer experience by delivering value with every interaction.
Further ReadingIntegrated Contact Centre
Integrate CRM with contact centre systems to reduce resolution time and deliver consistent customer experience.
Further ReadingInsightful Metrics
Turn data into useful information with a snapshot of customer, marketing, sales and service metrics.
Further ReadingWhat makes Claritas™ CRM different.
- 01Claritas™ CRM domain knowledge and our consulting services guide clients toward best practices, rather than simply executing against a requirements document.
- 02The Claritas™ CRM solution is continuously evolving, with new features and functionality released to clients as part of the product roadmap.
- 03Rapid time to market, a proven track record of implementation, and the adaptability to deliver more value for each ringgit invested.
- 04Established project management, implementation methodology, and governance to ensure the engagement runs smoothly and responds efficiently to change.
A single, 360° view of every customer.
Inadequate knowledge about a customer creates a shortfall when serving them or closing a deal. Claritas™ CRM assembles a complete picture of every customer by consolidating all key data your organisation holds – profiles, product holdings, service subscriptions, open cases, opportunities, potential offers, service alerts, next best action, and the full interaction history – into one integrated platform.
What drives us.
Customer First
Every feature we build starts with the question: does this help our customers serve their customers better?
Built for APAC
We understand the unique needs of businesses in Malaysia, Singapore, and the broader APAC region.
Security & Trust
Enterprise-grade security, data protection compliance, and transparent practices are non-negotiable.
Continuous Innovation
We ship improvements every sprint, driven by customer feedback and market intelligence.
Eighteen years of quiet conviction.
Founded
Claritas CRM launched by Netster with a vision to bring enterprise-grade CRM to APAC businesses.
MSC Approved
Received MSC (Multimedia Super Corridor) product approval from the Malaysian government.
Azure Partnership
Became a Microsoft Azure partner, bringing cloud-first CRM to the region.
Enterprise Expansion
Expanded to serve major enterprises including SingTel, Pfizer, and Nando’s.
Cloud-First Pivot
Full cloud-native architecture on Azure with hybrid deployment options.
Next Generation
AI-powered features, modern UX, and deeper integrations for the next era of CRM.
CRM for Banking & Financial Services.
A flexible, fully customisable CRM suited to the regulatory and operational demands of banking and financial services.
View the Fintech SolutionWe read every enquiry personally.
A senior member of our team will respond within one business day. For time-sensitive matters, our sales hotline remains the most direct channel.
Head Office - Malaysia
9-7, Block A, Jaya One, 72A Jalan Prof Diraja, Jln Profesor Diraja Ungku Aziz, 46200 Petaling Jaya, Selangor, Malaysia.
Sales Hotline:
03-7613 4824
Sales Enquiry:
sales@claritascrm.com